Check if login.microsoftonline.com cookies are blocked

Recent Chrome releases (all platforms) and Safari on macOS block or remove cookies used on third-party sites you’ve not visited directly. To sign into MindMup using Microsoft accounts, your browser needs to allow third-party cookies from login.microsoftonline.com. This is a service domain which you most likely never visited directly, so those cookies might be blocked. Try adding this domain to the white-list for your browser, or unblocking third-party cookies temporarily. Here are the instructions for Chrome, Safari and Firefox.

Are you using disconnect, ghostery, privacy badger or some other blocker extension?

Those modules, by design, block requests going out of a web site, so they will block access to Microsoft Authentication from MindMup. In order to sign into MindMup using Microsoft accounts, you will need to whitelist those requests or domains. Check your privacy module documentation about that.

Are you using an ad blocker?

Some misconfigured ad blockers may think that requests to Microsoft authentication services are trying to load ads. To check if you have this problem, start MindMup in a private (incognito) mode and check if it works. Here are the instructions for Chrome and Firefox. You may need to whitelist login.microsoftonline.com in those ad blockers.

Still have problems?

Contact us so we could assist.